FAQs

If you can’t find the answer you’re looking for below, please get in touch, we’re always happy to help!

Answer: If you are looking for a particular product simply enter either all or part of the product name in the ‘simple search’ box and click ‘go’. You can also click on ‘advanced search’ where you can specify by price and section.

Q2. How do I pay?

Answer: We accept most major credit and debit cards including: Mastercard, Delta, Connect, VISA, VISA Debit, JCB, Switch, UK Maestro and Solo. You can also pay by PayPal. Unfortunately we cannot accept VISA Electron. If you wish to use American Express please place your order by telephone – 01582 712807.

Q3. Is it safe to shop on your website?

Answer: Yes, we use the very latest technology to ensure our customer’s information is safe. Our website is hosted on secure web servers and online payment is taken through one of the UK’s leading payment providers.

Q4. Do I have to be a member to shop at Artscape?

Answer: No, you don’t have to be a member to shop on our website. You can simply choose the products you want and proceed to the checkout without having to log in.

Q5. Is VAT included?

Answer: Yes, all products displayed on our site are including VAT.

Q6. My parcel is late, what do I do?

Answer: If your parcel has still not arrived after the delivery time stated for your region/country i.e. 3 working days for UK mainland or a minimum of 5 working days for European mainland then please contact us.

Q7. My parcel has arrived damaged, what do I do?

Answer: Please contact us within 14 calendar days of receipt, goods damaged in transit will be replaced at no extra charge. This does not affect your statutory rights as a consumer. Replacements can only be sent to a postal address within the UK. A freepost returns address will be provided by email (or post if requested) for the item to be sent back to us before a replacement can be dispatched. Postage costs cannot be covered where items are returned by any other method. Although we wish to replace goods immediately, it is a requirement that they go through our inspection process to ensure that a consistent level of service is given and for this reason our return estimate is receipt within 12 business days of sending.

Q8. The country I reside in is not in your shipping options, can I still purchase from you?

Answer: Yes, simply contact us and we will inform you of the cost of delivery and take your order manually.

Q9. Do you have a newsletter?

Answer: We don’t currently have a newsletter but we do have Artscape Club. You can sign up for free here.

Q10. I don’t want to receive any more newsletters or promotions, can I unsubscribe?

Answer: If you do not wish to receive our newsletters or promotions either reply to your last newsletter inserting ‘unsubscribe’ in the subject field or simply contact us with your request.

Q11. I have a question that is not listed here, what do I do?

Answer: If your question is not listed here simply contact us and we will be happy to help you with your enquiry.

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